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2010 Outsourcing in the Financial Services Sector

2010 Outsourcing in the Financial Services Sector

Table of Contents

Market Study
Published: April 2011
Pages: 135
Tables: For full details, please email deborahf@cmsinfo.com
From: GBP 1563.00  Buy Now!
Research from: Business Insights
Sector: Financial Services

In recent years, the global financial markets were amidst the center of the worst crisis since the Great Depression of the 1930s. The impact was felt in terms of work outsourced by the FS sector. The aggregate TCV of outsourcing contracts declined since 2007, however, the number of outsourcing contracts improved in 2010 over 2009.

Features and benefits

* Results of the world's largest primary research project on customer satisfaction with outsourced service provision.
* Analysis of outsourcing activity by geography and service type within the global FS sector.

Highlights

Datamonitor expects the global market for IT and business process outsourcing in the FS sector to reach $332bn, growing at a CAGR of 9% during 2008–13.

Your key questions answered

* Which outsourced service providers provide the highest levels of customer satisfaction?
* What factors do FS clients consider most important when assessing satisfaction with outsourced service delivery?

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